Tracket Motion

Privacy · Your request

Data deletion

Tracket does not create user accounts. This page explains how to delete local app data and request manual deletion of support information controlled by Tracket.

Tracket Motion: Video Editor Contact: tracket.app.dev@gmail.com

1. Delete local app data

Videos, photos, audio, projects, edits, and exports are normally stored on your device. Delete projects or exported files through Tracket or your device file and media controls. Clearing app data or uninstalling Tracket may remove local projects permanently.

Back up any media or exports you want to keep before deleting app data or uninstalling Tracket.

2. Support and diagnostics data

If you submitted the in-app support form, Tracket may control a support case containing your message, optional reply email, hashed support code, app/device details, entitlement state, structured diagnostics, and—only if you enabled it—an optional redacted diagnostics bundle.

Optional diagnostics bundles are configured to expire from Tracket-controlled storage within 90 days. You may request earlier deletion of the support case and associated diagnostics.

3. Submit a deletion request

  1. Open Tracket and find your Support Code in Settings or the support screen.
  2. Email tracket.app.dev@gmail.com with the subject Tracket Data Deletion Request.
  3. Include your Support Code and, if available, the optional reply email, approximate submission date, and support category.
  4. Do not send passwords, full purchase tokens, payment-card details, source media, or identity documents unless we specifically explain why they are required.

We may ask for limited additional information to locate the correct record and protect other users from unauthorized deletion requests. Requests are reviewed and completed manually by the Tracket operator. We will confirm the outcome using the contact method available for the request.

Start deletion request Read deletion policy

4. What the request covers

A verified request covers support cases and associated diagnostics controlled by Tracket. We will delete or anonymize applicable data unless retention is reasonably necessary for security, fraud prevention, dispute resolution, tax or accounting obligations, legal compliance, or establishing and defending legal claims.

Data independently controlled by Google, Firebase, Apple, Cloudflare acting under its own legal obligations, or an app store may require a separate request through that provider. Disabling Analytics, Error Reports, or advertising consent controls future app collection as described in the Privacy Policy.

5. Purchases and subscriptions

Deleting support data does not cancel a subscription or remove store purchase history. Manage subscriptions and refund requests through the store that processed the purchase: